15 mar
Golden Race
Puerto Colombia
GoldenRace is a global market leader in Virtual Sports and part of Softquo, a technology-driven holding with four specialised brands covering different betting verticals. Together, we are a growing team of motivated professionals from many backgrounds and disciplines, working in a positive and supportive environment to grow and excel as one of the most promising and rapidly expanding holdings in our industry. Join us to help us build exciting games and solutions.
Your mission as our Technical Support Engineer Hero will be to: Resolve incidents raised by clients, including both integration and production issues. Diagnose and troubleshoot technical issues related to the proper functioning of Softquo Holding products.
Utilise the internal tools to escalate issues to the next level.
Monitor potential issues using internal tools. Provide accurate and prompt feedback to customers regarding their raised incidents. Ensure that established SLAs are being met.
Escalate issues to other teams. Collaborate on the documentation of all technical knowledge. Your superpowers: Professional experience in a similar position.
High English level. We´d truly marvel... Knowledge in ticketing tools.
Bonus pack! We offer: To ally yourself with the world's leading Virtual Sports company. Fully remote position.
4-day work week: even Superheroes need to relax. In-company training programmes (English classes and tech training) for you to fine-tune your superpowers. 22 days of holidays.
Private health insurance. We want you to be super healthy! Joining a global industry and a fun, dynamic and truly international Superhero team.
Get familiar with our recruitment process – it can shift around depending on the job you’re after. Talent Acquisition Contact What’s about? We’ll review your CV, and if it looks like a fit,
we’ll reach out to see your interest in the role and your goals.
Who you’ll meet: Softquo’s Talent Acquisition Specialist. Discussion points: Your interest in the role, your background and if it’s the right fit for both sides. What we’d love from you: Show your enthusiasm and be genuine - we’ll be eager to hear from you!
Technical Interview For technical positions What’s the meeting about? It’s your chance to show off your technical skills and experience. Who you’ll meet: 1-2 Softquo’s Tech experts (from any team).
Discussion points: Our general technical processes at Softquo, insights from particular teams and your technical skills. What we’d love from you: Tell us about your professional journey, demonstrating your experience with the tools and technologies required for the role.
Talent Acquisition Interview What’s the meeting about?
A chance for us to get to know each other and chat about expectations through a video call. Who you’ll meet: Softquo’s Talent Acquisition Specialist. Discussion points: Introduction and responsibilities of the role, your experience and background and any general questions you may have about the company.
What we’d love from you: To come prepared and show us your best self! What’s the meeting about? To chat about the job responsibilities and what you can expect.
Who you’ll meet: The Hiring Manager of the team. Discussion points: The Hiring Manager will walk you through the role, team structure and projects.
You’ll get a feel for what it’s like to be part of Softquo and have the opportunity to ask questions and elaborate on your experiences, challenges, motivations and goals.
What we’d love from you: Come well prepared, do your research and have some questions ready. Most importantly, just be yourself! #J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.