15 mar
Visa
Cesar
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Explore thousands of open positions tailored to your lifestyle, including flexible remote jobs. Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses,
and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description What an Advanced Technical Solution Lead/Director does at Visa The Advanced Technical Solutions Lead is a global third-line support function which provides enhanced level of technical assistance for issues and the collection, validation and interpretation of data and statistics.
This position will be responsible for the day-to-day operations of the Advanced Technical Solution teams in region to ensure all clients are provided with best-in-class technical service and support. They will also analyze and consolidate performance data and statistics. They will support the customer implementation and customer support groups in designing integration solutions, troubleshooting issues, and analyzing data to contribute to VISA goals and initiatives.
In this role, you are expected to:
Direct the daily operations of the ATS tasks in region Help define & execute new service strategies set forth by leadership Field escalated tickets from Risk & Identity Support teams globally Hire, train, and grow team members on the Risk and Identity Solution product offerings Identify and implement strategies to improve quality of service, productivity, and customer communication Support, debug and troubleshoot existing applications and/or database issues. Claim and manage highly technical (API related, Developer centric) escalations from clients and CS teams. Participate in customer troubleshooting escalations and work sessions Troubleshoot product related bugs by reproduction, user testing, log and code analysis.
Produce and maintain reports (mainly SQL/MS Excel) to support data and KPI requirements. Collect, interpret,
and identify patterns and trends in sets of data to resolve inquiries. Analyze large quantities of data to find trends or patterns of potential issues.
Design and develop tools for automation and process improvement in various software languages. Provide notifications and offer technical troubleshooting to clients impacted by system-wide issues. Develop software user interfaces using internal tools and frameworks.
Support, maintain and document software troubleshooting for VRM and VAA Execute and work through Incident Management for priority client inquiries in region. Ensure tickets are responded to in accordance with Customer defined Service Level Agreements (SLAs). This job requires you to interact with a variety of global teams to identify and resolve issues affecting all tiers of clients.
These teams include Technical Solution, Product, Engineering, Data Scientist, Operations,
Sales, and Technical Account Managers (TAMs). Additional Responsibilities Experience in internal/external customer communication Work with software engineering on issues that cannot be resolved to identify a root cause problem Off hours on-call availability when required Other Duties as assigned by management This is a hybrid position. Hybrid employees can alternate time between both remote and office.
Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Qualifications Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity,
disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.