12 mar
Voyager Global Mobility
Bogotá
Summary: We are seeking a highly skilled and customer-oriented IT Support Specialist to provide exceptional technical assistance to our employees.
The ideal candidate will be proficient in troubleshooting Windows and macOS operating systems, networking issues, and various software applications.
This role will be responsible for resolving Level 1 technical issues, maintaining computer systems and network infrastructure, and ensuring the smooth operation of our technology environment.
Responsibilities: End-User Support: Provide timely and effective technical support to employees via phone, email, and in-person.
Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, mobile devices,
and other peripherals.
Assist with password resets, account unlocks, and other user administration tasks.
Escalate complex issues to higher-level IT support or vendors as needed.
System Administration: Maintain and monitor computer systems, servers, and network infrastructure.
Perform regular system backups and disaster recovery procedures.
Install, configure, and update software applications and operating systems.
Manage user accounts and access permissions.
Troubleshoot network connectivity issues, including LAN and WiFi.
IT Operations: Maintain inventory of IT assets and software licenses.
Assist with the setup and configuration of new hardware and software.
Provide basic training and guidance to employees on IT systems and applications.
Contribute to the development and maintenance of IT documentation.
Manage and troubleshoot MDM solutions, specifically JumpCloud.
Assist in evaluating IT vendors and solutions.
Qualifications: Education: Associate's degree in computer science or related field, or equivalent experience.
Experience:
2-4 years of experience in a help desk or IT support role.
Skills: Strong knowledge of Windows and macOS operating systems.
Experience with troubleshooting hardware and software issues.
Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
Basic understanding of server administration and virtualization.
Excellent communication, interpersonal, and customer service skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Mandatory: Fluency in Spanish and English (written and spoken).
Preferred Qualifications: Experience in a call center technical support environment.
Familiarity with ITIL framework and best practices.
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