12 mar
Lightbird
Colombia
Join to apply for the Site Reliability Engineer - NOC role at UnifyCX.
UnifyCX is looking for an extraordinary Site Reliability Engineer to join our motivated and ambitious team.
This position requires candidates to be graduates/post graduates in Engineering/Computer Science with at least 5+ years of experience working in a SaaS and Cloud environment.
Qualifications, Certifications, and Knowledge Level:
- B. Tech/B.E/BSc/MSc/M Tech
- 5+ years of experience working in a SaaS and Cloud environment
- Administration of Kubernetes clusters, including management of applications using ArgoCD
- Linux scripting to automate routine tasks and improve operational efficiency
- Experience with database systems like MySQL and DB2
- Experience as a Linux (CentOS/RHEL) administrator
- Understanding of running change management procedures and enforcing safe and compliant changes to production environments
- Deep knowledge of on-call responsibilities and time management, including maintaining on-call management tools such as xMatters software
- Experience with managing deployments using Jenkins
- Prior experience with monitoring tools including New Relic, Splunk, and Nagios
- Experience with log aggregation tools like Splunk, Loki, or Grafana
- Strong scripting knowledge in any one of the following languages: Python/Ruby/Bash/Java/GoLang
- Experience with API programming and integrating tools such as Jira, Slack, xMatters/PagerDuty
Who We Are:
UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades,
UnifyCX has grown from a small team to a global organization dedicated to supporting our international clientele.
At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Engineering and Information Technology
Industries
Business Consulting and Services
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