11 mar
Adidas
Cundinamarca
Purpose & Overall Relevance for the Organization: adidas Shared Services in Bogota delivers high quality services for Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting and other Finance processes as well as HR Services for adidas companies located in Europe and Americas. Claims is a key element within adidas wholesale customer service. This team is responsible for the claim’s activities such as logistic claims and invoice management tasks.
The team delivers all activities in a timely manner and with the required quality. The team supports projects, including process standardization, tools implementation, and other ad hoc projects. Key Responsibilities:
1.
Invoice management activities such as billing transmission, billing error resolution, and monitoring billing due list. 2. Claims management activities such as logistic claims and defect/used product. 3. Support communication with customers via all relevant channels (e-mail, tickets, phone), providing information related to claims and billing.
4. Manage customer relationships, including problem resolution and root cause analysis. 5. Manage relationships within customer service, sales, and other stakeholders in the business. 6. Identify improvement opportunities and support their implementation.
7. Support ongoing projects for the implementation of technology solutions. Key Relationships:
- Credit Management
- Other Customer Service teams
- Market Finance Knowledge, Skills and Abilities:
- High level of empathy and emotional intelligence.
- Experience with SAP.
- Experience with Salesforce.com.
- Experience in a Shared Service environment or similar.
- Ability to read, write, and communicate in English in a business setting.
- Attention to detail and a high degree of customer orientation.
- Good problem-solving and analytical skills.
- Self-motivated and self-directed individual.
- Availability to travel for periods of 3 to 4 weeks.
Requisite Education and Experience / Minimum Qualifications: 1-2 years working experience in providing customer support in the field of customer service, sales, or logistics. High level of customer orientation and communication skills. Company Culture: AT ADIDAS WE HAVE A WINNING CULTURE.
BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES, OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
- COURAGE: Speak up when you see an opportunity; step up when you see a need.
- OWNERSHIP:
Pick up the ball.
Be proactive, take responsibility and follow-through.
- INNOVATION: Elevate to win.
Be curious, test and learn new and better ways of doing things.
- TEAMPLAY: Win together.
Work collaboratively and cultivate a shared mindset.
- INTEGRITY: Play by the rules.
Hold yourself and others accountable to our company’s standards.
- RESPECT: Value all players.
Display empathy, be inclusive and show dignity to all. adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer. #J-18808-Ljbffr
Sales
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