10 mar
Glowtouch technologies
Sabanalarga
UnifyCX is growing and we are looking for an experienced Senior Operations Manager to join our motivated and ambitious team in Barranquilla. What Will
You Do? As
The Senior Operations Manager you will provide an inspired sense of leadership by overseeing the day-to-day and strategic operations of multiple accounts, consisting of teams of contact center agents, team leaders, and operations managers. This role will contribute to the growth of UnifyCX by partnering with and supporting the efforts of the departments in the organization and client success managers by helping to drive overall performance and results. Who
You Are To be considered, candidates are expected to have the following:
1.
5+ years of proven operations manager experience 2. Strong analytical and problem-solving skills 3. Excellent leadership and management abilities
4. Ability to work independently and as part of a team 5. Excellent communication skills, both written and verbal 6. Proficient in Microsoft Office package
7. Experience in Six Sigma methodology preferred 8. Demonstrated ability to manage multiple priorities in a fast-paced environment 9. Ability to acquire and maintain an in-depth knowledge of company operations, systems, contract guidelines, and other required policies and procedures
10. Ability to handle confidential information in a professional manner Who We
Are UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades,
UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.