11 mar
UST España & Latam
Puerto Colombia
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We are searching for a talented Desktop Support Engineer who will act as a support resource for associates regarding asset replacements via phone, email, and remote connection. The role requires detailed knowledge of the infrastructure environment to effectively deliver IT and business requirements.
The candidate will ensure efficient and customer-oriented follow-up, providing timely and courteous service, while managing service requests through ServiceNow software. Key Responsibilities: Clearly document and prioritize client requests in ServiceNow. Identify, isolate, document, and define problems, resolving them in a timely manner when possible, and escalating to the appropriate team/owner as per SLA processes.
Complete required project activities and tasks efficiently. Install software, desktop/laptop systems, and peripherals. Update and maintain technical documentation as needed.
Maintain high levels of customer satisfaction by representing IT in a professional, courteous, and efficient manner. Maintain and organize hardware inventories.
Manage and organize the support knowledge base.
Follow standard operating procedures, policies, and directions. Education and Experience: 4+ years of technology/desktop support experience. Advanced English language skills (spoken and written).
Extensive knowledge of Windows desktop environments. Knowledge of Windows Server environment administration (Active Directory, Exchange). Experience with ServiceNow.
Skills and Abilities: Proficient with Windows desktop environment (Win 11 & Microsoft Office). Excellent communication and organizational skills. Strong telephone and customer service skills.
Strong analytical and problem-solving abilities. Availability to work overtime when required. Soft Skills and Personal Attributes: Effective Communication: Ability to clearly communicate complex technical information to a variety of audiences,
ensuring understanding across global teams.
Dedication to Quality: Shows a strong commitment to delivering the highest quality work, with a focus on continuous improvement and excellence. Analytical and Problem-Solving: Utilizes exceptional problem-solving skills to address technical challenges, applying analytical thinking to develop effective solutions.
¡We're waiting for you! Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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