09 mar
Emapta Global
Puerto Colombia
Stronger Signals, Stronger Solutions. Ekahau dominates the wireless networking industry by delivering top-tier Wi-Fi design and optimization tools used globally. Their innovative approach transforms challenging wireless landscapes into hubs of seamless connectivity.
At Ekahau, the fusion of cutting-edge technology and passionate expertise fosters an environment where talent grows, ideas flourish, and every connection counts toward global wireless excellence. Job Description As an Account Manager , you will manage key client relationships, provide technical support, and ensure optimal use of Ookla’s product suite. This role requires technical expertise, account management skills,
and the ability to engage with C-level executives while driving issue resolution and identifying growth opportunities in a fast-paced environment.
Job Overview Employment type: Indefinite Term Type Contract Shift: Monday to Friday 9 to 6 EAST Work setup: Remote/Work From Home 5 days work week Work from home arrangement 20 vacation days in total Fully-customized Emapta laptop and peripherals Indefinite term type contract Direct exposure to our clients Diverse and supportive work environment Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) The Qualifications We Seek Education: Bachelor’s degree in Business, Engineering, Telecommunications, or a related field.
Master’s degree in International Business or a related discipline (preferred). Experience: 5-10 years of experience in enterprise-level , technology-related support or account management . Strong customer focus with a proactive approach to issue resolution.
Experience in supporting new products/services in emerging markets (a plus). Ability to build and maintain strong relationships across organizations.
Technical problem-solving skills with adaptability to new technologies.
Experience with data analytics tools such as Tableau , SQL , and advanced Excel . Ability to visualize big data to provide insights and value to customers. Familiarity with telecommunications and broadband technologies, including RAN/RF.
Self-motivated with proven urgency and follow-through. Fluency in Spanish and English ( Portuguese is a plus). Strong verbal and written communication skills for internal and external audiences.
Willingness to travel regularly for client meetings and corporate functions. Strategic thinking with global business experience (preferred). Technical Skills: Proficiency in data analytics tools such as Tableau, SQL, and advanced Excel.
Knowledge of telecommunications technologies, including RAN/RF and broadband networks.
Familiarity with communication and collaboration tools such as email, CRM platforms, and video conferencing software. Your Daily Tasks Serve as the primary point of contact for Ookla’s most valued customers in LATAM.
Build and strengthen relationships across customer business and technical teams. Educate, train, and support clients to ensure optimal use of Ookla’s products. Troubleshoot technical and business issues, escalating when necessary.
Engage with Director and C-Level executives to support their business needs. Partner with sales teams to review account health and identify growth opportunities. Act as a customer advocate within Ookla, ensuring client needs are met.
Participate in customer meetings (onsite or virtual). Continuously develop technical knowledge to better serve customers.
Strategically help customers leverage Ookla’s data products for their business goals.
Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.
With over 800 clients worldwide and a team of more than 9,300 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia,
where your skills are valued, and your career ambitions are supported. #EmaptaExperience #EmaptaEra Seniority level Mid-Senior level Employment type Full-time Job function Industries Internet Marketplace Platforms #J-18808-Ljbffr
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