(O387) Representante de Atención al Cliente Bilingüe

(O387) Representante de Atención al Cliente Bilingüe

09 mar
|
Foundever
|
Bogotá

09 mar

Foundever

Bogotá

Representante de Atención al Cliente Bilingüe

Representante de Atención al Cliente Bilingüe

Req ID# : 377392

Bogota, Bogotá – Calle 166, CO

Job Description : About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Our Core Values are :

- Creativity : Make it simple, lead the change.
- Commitment : Aim for better, impact for the good.
- Connection : Share experiences,



grow together.

Job Summary

We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

Main Requirements

- At least 18 years old
- High School Diploma
- Experience in customer service or call center is desirable
- Colombian Citizenship or work permit
- Full time availability
- Intermediate to Advance English Skills
- Strong Computer Skills

Skill Required

Communication Skills :

- Excellent written & verbal communication skills (English)
- Ability to communicate effectively & clearly.
- Ability to read disclosures and financial terminology
- Communicates effectively in a positive and diplomatic manner.

Customer Service Skills :

- Excellent Customer Service Skills (no CS is required).
- Ability to empathize with the customer.
- Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs.

Problem-Solving Skills :

- Ability to analyze issues and find appropriate solutions for customers' inquiries.




- Ability to approach problems logically with diplomacy and professionalism.
- Ability to quickly resolve problems with accuracy.
- Ability to be proactive and self-sufficient
- Ability to probe effectively by asking open-ended questions

Technical Skills :

- Basic PC knowledge.
- Ability to multitask.
- Skilled in accurate data entry.

Primary Job Responsibilities

- Answer Incoming Calls to customer service Lines.
- Provide a high level of professional and competent service assistance.
- Successfully complete and approve training and quality requirements.

Job Segment : Data Entry, Call Center, Administrative, Customer Service

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.co/empleo/48102516/o387-representante-atencion-cliente-bilinguee-bogota/?utm_source=html

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