09 mar
Sophos
Colombia
Role Summary
The SMB Account Manager will oversee inbound business for accounts with 1-250 users, supporting channel partners across LATAM with quotes, renewals, deal registrations, licensing, and other sales activities. Fluency in Spanish and English is preferred
What You Will Do
- Manage a funnel of inbound leads and prioritize responses based on service level agreements and exceed monthly quota for closing sales opportunities.
- Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies.
- Understand end-to-end processes across the deal flow process including roles and responsibilities of cross-functional support teams to quickly resolve issues.
- Update CRM ()
with conversations, competitive information, company size, decision-making criteria, and other pertinent information.
- Communicate effectively and efficiently with the customer partner and Sophos sales team progress on assigned tasks.
- Achieve of agreed quarterly sales goals and performance indicators for daily standards for a number of tasks handled and closed tickets, calls, emails, and other sales activities.
- Effectively communicate with Sophos prospects and customers using phone, email, LiveChat, SMS, and our Sales Engagement Platform ()
What You Will Bring
- Must be a strong communicator, both written and spoken, and demonstrate exceptional active listening skills.
- Collaborative style, with the ability to clearly communicate and articulate technical, operational, or policy issues up, down, and laterally.
- Proficient knowledge of Salesforce and CPQ, deal flow experience strongly preferred.
- Adept at learning new skills to maximize tools, processes, and infrastructure in pursuit of objectives
- Adapts approach and demeanor in real time to match the situation,
picking up on situational cues and adapting in the moment.
- Thrives in a supportive, sales-focused environment and efficiency-minded team player, excited to work towards a common goal with global teams, from different cultures and backgrounds.
Li-remote#B1#LI-RS2 Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos?
- Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
Please refer to the location details in our job postings for further information.
- Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.