08 mar
Callbox
Medellín
The Key Account Manager (KAM) is responsible for managing and nurturing relationships with strategically important clients, ensuring their satisfaction, and driving mutual growth.
This role requires a proactive approach to understanding client needs, identifying opportunities, and collaborating with internal teams to deliver tailored solutions.
Key Responsibilities: Client Relationship Management: Act as the primary point of contact for key accounts, ensuring timely and effective communication.
Build and maintain strong, long-term relationships with key stakeholders.
Understand client business goals, challenges, and opportunities to deliver value-driven solutions.
Strategic Account Planning:
Develop and implement account plans that align with client objectives and company goals.
Identify growth opportunities within accounts to expand business relationships.
Monitor and analyze account performance to ensure KPIs and targets are met.
Sales and Revenue Growth: Drive revenue by upselling and cross-selling products or services to existing accounts.
Collaborate with sales and marketing teams to develop proposals and presentations tailored to client needs.
Negotiate contracts, pricing, and terms to achieve mutually beneficial agreements.
Internal Collaboration: Work closely with internal teams (e.g., product development, customer support, marketing) to deliver seamless client experiences.
Communicate client feedback to relevant departments for continuous improvement.
Market and Industry Expertise: Stay informed about industry trends, competitor activities, and market dynamics relevant to assigned accounts.
Provide insights and recommendations to enhance account strategies and offerings.
Reporting and Documentation: Maintain accurate records of account activities, opportunities,
and challenges in the CRM system.
Prepare regular reports on account performance, client feedback, and progress toward objectives.
Qualifications Minimum 2 years of experience in managing mid-size to enterprise accounts, focusing on handling global companies in regions such as the US and LATAM.
Minimum 2 years of experience in online sales, with a demonstrated ability to develop leads and close deals in a digital environment Proven track record in onboarding, managing, and retaining clients, reflecting a high rate of client satisfaction and account renewal.
Proficient in navigating complex client environments, addressing challenges, and aligning our solutions with client needs.
Proficient in negotiation and communication, leveraging expertise in relevant sales technologies to close deals.
Strong ability to work both independently and collaboratively in a dynamic, fast-paced environment.
Exceptional communication and storytelling skills, capable of engaging with key decision-makers and C-level executives.
Technical background in B2B lead generation and sales processes is desirable.
Prior sales or marketing experience in a client-facing role is an advantage.
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