08 mar
Foundever
Sumapaz
Bilingual Customer Service Representatives (B2 English Level)
Interview in English
- Location : Bogotá, Colombia
- Full-time
- 3,200,000 COP (Gross Monthly Salary)
- On-site
- Permanent Contract
About the Role :
We are looking for detail-oriented and passionate bilingual representatives to join our customer service team specializing in payments and transactions. In this role, you will handle voice interactions, assisting users of a popular U.S.-based financial app similar to Nequi. Customers will contact you to resolve inquiries about the app, transaction issues, and general support questions.
Responsibilities :
- Provide customer support in English via phone calls, addressing inquiries and concerns regarding the payment application.
- Guide users in resolving technical and financial issues related to the app.
- Maintain a professional and friendly approach in all interactions.
- Manage calls efficiently while ensuring high-quality service. Document and follow procedures to resolve issues effectively.
Requirements :
- B2 English level : Ability to communicate clearly and effectively in English.
- Residency in Bogotá.
- 18 years or older.
- High school graduate.
- Basic computer skills (operating systems, internet) and multitasking abilities.
- Excellent customer service skills and a positive attitude.
- For foreign applicants : Valid PPT and passport required.
- Work modality : On-site at our offices in Urban 165.
What We Offer : Competitive Salary :
- Full-time (46 hours per week) : $3,200,000 COP per month .
- Two consecutive days off during the week, ensuring work-life balance.
- Permanent contract with full legal benefits, guaranteeing job stability.
Paid Training :
- We provide comprehensive training to ensure you feel prepared and confident from day one.
Additional Benefits for On-Site Work :
- Enjoy perks in a professional and dynamic work environment.
Qualifications :
- Education : High school diploma.
- Languages : Intermediate English (B2).
- Experience : No prior experience required.
Apply now and take the next step in your career!
Información adicional :
Tipo de contrato : A tiempo completo
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.