08 mar
SOFTGIC
Barranquilla
Job Description
At Softgic we work with the most talented, with those who create, with those who love what they do, with those who have 100% attitude because that's our #Coolture. Join our goal to make life easier with technology and be part of our team as a Customer Service Representative.
Compensation : COP 2.8M / month.
Location :
Colombia, Norte Centro Historico, Barranquilla, Atlántico, Colombia.
Mission of Softgic :
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy :
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
What makes you a strong candidate :
- You are proficient in customer service, multitasking, and typing.
English - Conversational.
Responsibilities and more :
We are looking for a professional Customer Service Representative with patience, responsibility, and a genuine passion for providing a quality customer experience. The CSR is responsible for developing relationships between our clients, service technicians, and operations. We are looking for problem-solvers who enjoy working independently and as part of a team, and are looking to start a professional career.
Requirements
Soft Skills :
- Positive attitude.
- Kind, empathetic, and polite with clients.
- Excellent communication and interpersonal skills.
- Emotional intelligence to handle stressed customers.
Hard Skills :
- Proficient with technology.
- Ability to type more than 40 words per minute.
- Strong multitasking abilities.
- Previous experience in customer service and knowledge of CRM systems is highly valued.
Benefits
Job benefits for full-time members :
- We're certified as a Great Place to Work.
- Opportunities for advancement and growth.
- Paid time off.
- Formal education and certifications support.
- Benefits with partner companies.
- Referral program.
- Flexible working hours.
Requirements
Soft Skills : Positive attitude. Kind, empathetic, and polite with clients. Excellent communication and interpersonal skills. Emotional intelligence to handle stressed customers.
Hard Skills : Proficient with technology. Ability to type more than 40 words per minute. Strong multitasking abilities. Previous experience in customer service and knowledge of CRM systems is highly valued
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.