08 mar
Odisea Cultura | Cultsure
Medellín
Locations : Medellin, Colombia only (remote)
Please note : this position is ONLY open to people living, and able to legally work in Medellin, Colombia
Come join us at Odisea Cultura and work with some of the most exciting start-ups in the US!
In this role you will work with an exciting startup using drones to provide data analytics to construction teams to help them better manage their job sites. This is a great chance to work with an exciting company that is helping the top land developers, home builders, contractors, and engineers in the US and Canada.
Their technology guides sitework, so clients can build on schedule and within budget. Every day across the world, leading industrial, residential,
and commercial developers' teams use their software to collaborate. For them, this is the guiding "single point of truth" that shows and measures daily work progress, helps to optimize the next steps and prevents costly errors.
The Role
As we begin to build out a new Onboarding team for this client, we're looking for an Onboarding Project Manager to work with existing customers to set up and launch their new Land Development Projects. Becoming a subject matter expert on the platform is paramount as this position requires prompt, professional, and accurate Onboarding support.
Note that this role is led by the VP of Customer Success.
The ideal candidate is based in the Medellin area of Colombia and is fluent in written and spoken English with a minimum proficiency ranking of C1 (C2 preferred).
Responsibilities
- Customer Onboarding : Lead the onboarding process for existing clients, ensuring a smooth transition and setup of their Land Development projects in the software platform.
- Project Management : Oversee the setup and launch of the customer's new projects,
ensuring that we receive required files (Ground Control, Design files, etc.), implement project plans, if needed, and ensure the projects meet timelines and deliverables.
- Following up on technical requirements such as the control plan and coordinate system information. Work closely with the client, their surveyor, and the GIS team to ensure we receive the correct information in order to launch the project.
- Coordinate and / or facilitate formal customer discovery, technical and onboarding calls and resolve issues to ensure project timelines are met.
- Work closely with Operations and GIS teams on customer scheduling and issues with scan data or files. This includes scheduling the initial Ground Control Point (GCP) placement and Flights.
- Utilize several platforms to manage the overall project, including Vitally, Asana, and Airtable in addition to the platform.
- Main contact with the customer's project team throughout to answer questions, facilitate customer requests, and troubleshoot issues.
- Create and / or maintain customer-level documentation (i.e. project plan and handoff documents).
- Maintain consistent communication with the customer on project status, including flight schedules and ground control placement.
- Collaborate with and provide regular reports to the broader account team including the Account Executive, Account Manager and Customer Success Manager. Hold joint customer meetings, as needed.
- Client Consultation and Communication : During the onboarding phase for new projects for existing customers, the Onboarding PM will serve as the primary point of contact for assigned customer projects, providing regular updates, addressing concerns, and ensuring their needs are met.
Once these new projects have reached a steady state, the primary point of contact role will officially transition back to the CSM.
- Issue Resolution : Proactively identify and resolve any issues or challenges that may arise during the onboarding process.
- Feedback and Improvement : Gather client feedback and work with the CS Team Lead to drive continuous improvement of our SaaS offerings.
- Cross Department Coordination : Coordinate enhancements and custom customer requests, resolve issues to ensure project timelines are met.
- Report problems - Communicate user issues, program bugs and feature requests with the appropriate manager
- Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources
- Do what you say you will do - Arrive to work early / on time to work,
follow through on promised call-backs and customer inquiries.
- Be the customer advocate, putting them first.
Qualifications and Attributes
- Bachelor's Degree strongly preferred or equivalent work experience. PMP certification desired.
- Proficient written and verbal communication in English (CEFR Grade C2)
- Position requires a minimum of 3 years of client delivery and / or project management experience in a cloud-based / SaaS company.
- Strong understanding of SaaS products and implementation processes.
- Proficient with Microsoft Word, Excel, PPT, and Visio.
- Domain Expertise in residential Land Development preferred : Home Builder, Grading Contractors, Civil or Geotechnical Engineers.
- Excellent project management skills; proven ability to manage multiple projects and clients simultaneously.
- Excellent communication and interpersonal skills; experience managing client relationships.
- Proficiency in project management tools and software.
- Problem-solving mindset with a focus on customer satisfaction.
- Ability to work individually and as part of a team
- Ability to learn and navigate software platforms quickly
- Ability to receive honest and candid feedback about work performance
- Ability to multi-task, as well as detail-oriented
- High level of integrity and work ethic
About the Company
Odisea was founded on the belief that incredible companies can only be built on the foundation of an intentional culture cultivated by exceptional people. At Odisea, we are addressing a specific need by redefining "nearshoring" to help bridge the opportunity gap between Colombia and the United States,
and we are building a passionate team of professionals committed to this purpose.
Apply now to join this great team and see how your career continues to grow.
INDUSTRY
Computer Software | Construction Tech
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