07 mar
Foundever
Cundinamarca
Bilingual Customer Service Representatives (B2 English Level)
Interview in English
Location: Bogotá, Colombia
Full-time
$3,200,000 COP (Gross Monthly Salary)
On-site
Permanent Contract
About the Role:
We are looking for detail-oriented and passionate bilingual representatives to join our customer service team specializing in payments and transactions.
In this role, you will handle voice interactions, assisting users of a popular U.S.-based financial app similar to Nequi.
Customers will contact you to resolve inquiries about the app, transaction issues, and general support questions.
Responsibilities:
Provide customer support in English via phone calls, addressing inquiries and concerns regarding the payment application.
Guide users in resolving technical and financial issues related to the app.
Maintain a professional and friendly approach in all interactions.
Manage calls efficiently while ensuring high-quality service.
Document and follow procedures to resolve issues effectively.
Requirements:
B2 English level: Ability to communicate clearly and effectively in English.
Residency in Bogotá.
18 years or older.
High school graduate.
Basic computer skills (operating systems, internet) and multitasking abilities.
Excellent customer service skills and a positive attitude.
For foreign applicants: Valid PPT and passport required.
Work modality: On-site at our offices in Urban 165.
What We Offer:
Competitive Salary:
Full-time (46 hours per week): $3,200,000 COP per month.
Two consecutive days off during the week, ensuring work-life balance.
Permanent contract with full legal benefits, guaranteeing job stability.
Paid Training:
We provide comprehensive training to ensure you feel prepared and confident from day one.
Additional Benefits for On-Site Work:
Enjoy perks in a professional and dynamic work environment.
Qualifications:
Education: High school diploma.
Languages: Intermediate English (B2).
Experience: No prior experience required.
Apply now and take the next step in your career!
Información adicional:Tipo de contrato: A tiempo completo
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.