06 mar
Insider.
Bogotá
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us We are Insider, a B2B SaaS company that drives growth for its clients around the world.
We are the #1 AI-native platform for Customer Experience and Marketing, offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.
Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have just celebrated our $500M Series E funding round, led by General Atlantic .
Before this, we've unlocked unicorn status following our Series D round.
We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst , and trusted by 1200+ brands from high-growth startups to prestigious Fortune 500 companies.
Having unlocked unicorn status, Insider is one of the only woman-founded, women-led B2B SaaS unicorns in the world, achieving $200M in CARR (Committed Annual Recurring Revenue).
Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment.
The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards .
When our team founded Insider, they sought to build a socially progressive technology community.
Through our corporate social responsibility initiatives, our community has committed to scaling its impact across 27+ countries.
First things first: What is this role about?
As a Technical Support Specialist,
you will play a crucial role in the Partner Success Team that owns support processes with our partners using our products and services.
To be successful in this role, you should be an excellent communicator with solid problem-solving skills.
Your primary responsibility will be to support seamless experiences for our partners.
Your day-to-day responsibilities will include troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries, and leveraging your knowledge to help partners navigate technical challenges.
You will also advocate for partners by taking their feedback to improve processes and product offerings, while meeting important SLAs like response time and issue resolution lead time.
Requirements A university degree in Business, Marketing, Engineering, or related fields 1-2 years of experience supporting a technical product, ideally in SaaS,
or experience in MIS or Software Development teams Strong communication skills in writing (English and Spanish) High sense of responsibility and accountability Ability to provide timely responses and follow up systematically A natural problem solver with a positive attitude and love for helping others succeed Good debugging/troubleshooting skills Knowledge of HTML, CSS, or other programming languages is a plus What we expect from you: Show us that "you've got what it takes" to collaborate and build strong visionary relationships with customers, especially at the executive level.
Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills.
To be a self-motivated tech enthusiast,
always in search of new solutions and ideas to improve our relationship with our clients.
To cherish our core ethos: Care.
You'll need to care for our clients and ensure they feel at home with our products and assistance.
Superior project and time management skills.
Passion for testing, measuring, and improving outreach and follow-up effectiveness.
The ability and flexibility to work in a fast-paced startup environment.
Solid understanding of basic web concepts and digital marketing.
While we are conquering the world, we are offering you: A chance to work in an international, diverse, and inclusive environment .
To be part of an industry that's shaping the future of customer experiences .
Access to a limitless network all over the globe .
Relocation opportunities as part of your career development.
Access to many hard and soft skills training to help you improve and challenge yourself.
Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
A space to share your skills through training sessions and workshops if you wish.
Additional fun with the occasional team activities!
No Dress Code.
Was this position made for you?
So let's talk!
We're curious and can't wait to get to know you.
We provide equal opportunity in a zero-discrimination workplace and embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Please follow Insider on LinkedIn , Instagram , YouTube , and Medium !#J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.