06 mar
Passion.io
Bogotá
Senior Technical Support Specialist (Global Remote) Passion.io Bogota, D.C., Capital District, Colombia Are you ready to join the niche-leading platform for creators and take our technical support to the next level?
We need someone who thrives on improving processes and solving complex puzzles.
If you're passionate about delivering exceptional support and eager to innovate, Passion.io is your perfect home!
What you can expect: Imagine being at the forefront of customer satisfaction, where your expertise turns challenges into triumphs.
Here's how you'll make your mark: Be the Tech Guru: Deliver outstanding Tier 2 support, delighting customers with your technical expertise.
Continuous Improvement Enthusiast:
Identify improvement potentials in customer support processes, driving efficiency and enhancing the customer experience.
Customer Hero: Provide top-notch tech support, resolving issues quickly and effectively while maintaining high satisfaction scores.
Product Interaction Pioneer: Engage with our product, providing proactive suggestions for improvement through root cause analysis and feedback.
Sync with the Stars: Work during US time zones (ET or PST), ensuring our customers get stellar support exactly when they need it!
Requirements What you bring to the table: Proven Expertise: 3-4 years of technical support experience in SaaS, ideally in the Creator space.
Technical Proficiency: Experience with HubSpot and working with remote, globally distributed teams.
Collaboration Maestro: Track record of cross-functional collaboration with engineering, sales, and other teams.
Self-Motivated Problem-Solver: Thrives in ambiguous situations and driven by improving processes.
Customer Focus: A passion for driving value for customers and identifying upsell opportunities.
Skills that set you apart: Do you have the special qualities that make you stand out?
Creator Economy Insight: Experience in the Creator space and familiar with its unique challenges.
Process Improvement Pro: A knack for identifying and implementing improvements in Help Centers or data quality.
Tech Innovator: Experience with AI chatbots or enhancing self-service efficiency.
Customer Success Driver: A history of working with CS teams that proactively drive value and upsell opportunities.
Benefits Why Passion.io is your Perfect Fit: Work From Anywhere: Full flexibility to work from wherever you choose.
Global Adventures: Join us for regular international gatherings at amazing venues.
Autonomous Success: Thrive in an entrepreneurial work style where success is measured by results.
Continuous Growth:
Experience a steep learning curve with regular career coaching and support for training.
Your Voice Matters: Work in an open, honest, and creative environment where your opinion is valued.
Top-Notch Gear: Benefit from a flexible equipment policy with an annual budget renewal.
Co-Working Support: We'll help cover costs if you prefer working from a co-working space.
Generous Time Off: Enjoy 24 days of paid vacation plus 10 days of "Celebration Leave" for holidays that matter to you.
Family First: Take advantage of our generous paid parental leave.
Application Process We're excited to share the path you'll take as you explore this opportunity with us: Initial Discovery: Connect with our Talent team for a brief discovery call.
Deep Dive: Engage in a detailed technical discussion with our Customer Success Lead.
Showcase Your Skills:
Dive into a practical task designed to let you shine.
Collaborative Insights: Meet with our Head of Operations to uncover your method of success.
Vision Alignment: Have an inspiring discussion with our Co-Founder to align on vision and expectations.
Be an Early Bird!
Apply now to get ahead of the crowd for this exciting opportunity!#J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.