07 mar
Callbox
Medellín
The Key Account Manager (KAM) is responsible for managing and nurturing relationships with strategically important clients, ensuring their satisfaction, and driving mutual growth.This role requires a proactive approach to understanding client needs, identifying opportunities, and collaborating with internal teams to deliver tailored solutions.
Key Responsibilities:
Client Relationship Management:
- Act as the primary point of contact for key accounts, ensuring timely and effective communication.
- Build and maintain strong, long-term relationships with key stakeholders.
- Understand client business goals, challenges, and opportunities to deliver value-driven solutions.
Strategic Account Planning:
- Develop and implement account plans that align with client objectives and company goals.
- Identify growth opportunities within accounts to expand business relationships.
- Monitor and analyze account performance to ensure KPIs and targets are met.
Sales and Revenue Growth:
- Drive revenue by upselling and cross-selling products or services to existing accounts.
- Collaborate with sales and marketing teams to develop proposals and presentations tailored to client needs.
- Negotiate contracts, pricing, and terms to achieve mutually beneficial agreements.
Internal Collaboration:
- Work closely with internal teams (e.g., product development, customer support, marketing) to deliver seamless client experiences.
- Communicate client feedback to relevant departments for continuous improvement.
Market and Industry Expertise:
- Stay informed about industry trends, competitor activities, and market dynamics relevant to assigned accounts.
- Provide insights and recommendations to enhance account strategies and offerings.
Reporting and Documentation:
- Maintain accurate records of account activities,
opportunities, and challenges in the CRM system.
- Prepare regular reports on account performance, client feedback, and progress toward objectives.
Qualifications
- Minimum 2 years of experience in managing mid-size to enterprise accounts, focusing on handling global companies in regions such as the US and LATAM.
- Minimum 2 years of experience in online sales, with a demonstrated ability to develop leads and close deals in a digital environment
- Proven track record in onboarding, managing, and retaining clients, reflecting a high rate of client satisfaction and account renewal.
- Proficient in navigating complex client environments, addressing challenges, and aligning our solutions with client needs.
- Proficient in negotiation and communication, leveraging expertise in relevant sales technologies to close deals.
- Strong ability to work both independently and collaboratively in a dynamic, fast-paced environment.
- Exceptional communication and storytelling skills, capable of engaging with key decision-makers and C-level executives.
- Technical background in B2B lead generation and sales processes is desirable.
- Prior sales or marketing experience in a client-facing role is an advantage.
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