06 mar
Manpower Group Colombia
Cali
Customer Experience Representative
About the Role:
As a Customer Experience Representative, you will be responsible for managing a portfolio of clients, ensuring their satisfaction, retention, and growth. You will work cross-functionally with different teams to resolve issues, drive sales, and help customers maximize the value of Zonar's products and services.
Key Responsibilities:
✅ Manage customer relationships to ensure retention and growth.
✅ Help customers maximize the use and return on investment (ROI) of Zonar’s products and services.
✅ Develop and execute customer communication strategies (newsletters, webinars, networking).
✅ Coordinate with internal teams to improve customer experience and facilitate renewals.
✅ Identify sales and growth opportunities within the existing customer base.
✅ Anticipate and mitigate churn risks with proactive strategies.
✅ Become a trusted advisor to customers, guiding them on industry best practices.
✅ Analyze market trends to drive innovation and product improvements.
Requirements:
? High school diploma.
? 2-3 years of experience in customer service.
? English level C1 - Advanced (Proficient).
? Experience with customer relationship management (CRM) software, preferably Microsoft CRM.
? Excellent written and verbal communication skills.
? Attention to detail and strong analytical problem-solving skills.
? Customer-focused mindset with a results-driven approach.
Why Join Zonar?
? Cutting-edge technology in fleet management solutions.
? Career growth and professional development opportunities.
? A collaborative team committed to customer success.
? Permanent contract.
? Salary to be agreed upon.
? Monday to Friday schedule.
? Hybrid work model (2 days in the office).
? Ongoing training.
? Private health insurance.
?️ Life insurance policy.
? Apply now and be part of a team that transforms the customer experience!
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.