04 mar
Tbwa Chiat/Day
Bogotá
Salesforce Solution Architect, Service CloudBogota, Colombia
Why NeuraFlash:At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce.
As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results.
Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation.
Here,
you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes.
We are adding a Salesforce Solution Architect to our incredible Service Cloud practice!
You will be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions.
YOU WILL HAVE THE OPPORTUNITY TO:Facilitate business process reviews to identify customer requirements and processesTranslate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom developmentConfigure Salesforce Service Cloud solutionsDevelop technical requirements and specifications for customers and the technical delivery teamDrive best practice UX design into each and every aspect of solution deliveryManage all aspects of projects and customer communicationsDeliver customer end user training and documentationOversee and be accountable for the successful completion of all aspects of assigned projectsExercise independent judgment,
and take the lead role on enterprise level projects with minimal direction from senior managementLead vision and strategy discussions with contact center and customer service leadership and managementPartner with our Artificial Intelligence team to create innovative Salesforce solutions for our customersREQUIRED QUALIFICATIONS:3+ years project experience in a hands-on technical consulting and project management role2+ years of project delivery experience with SalesforceDeep understanding of Salesforce administration required (Service Cloud, Sales Cloud, and Force.com)Expert in designing and creating Service Cloud solutions using Salesforce declarative configurationExperience with Experience Cloud and CRM Analytics highly preferredDemonstrated ability to document requirements for technical resourcesExperience leading multiple Salesforce Project deployments including release and multi-environment managementProfessional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC)Experience leading Enterprise Service Cloud projectsProven ability to successfully juggle multiple projects, deliverables, and deadlines simultaneouslyFull English proficiencyAbility to travel internationallyPREFERRED SKILLS:Ability to understand and assess how business processes can be improved using SalesforceGreat with customers, quickly builds credibility, and a fantastic team player!Certifications: One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder); multiple certifications preferredBS in Computer Science, Engineering, or similar technical degree or equivalent experienceWhat's it like to be a part of NeuraFlash?Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.Travel: For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.Flexibility: We build a culture of trust and understanding.
We value good work not the hours in which you get it done.Collaboration: You have a voice here!
Our executive team holds town halls & company meetings where they address any suggestions or questions asked.Celebrate Often: We take our work seriously,
but we don't take ourselves too seriously.
Our teams love to have fun and celebrate together.Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. Apply for this job* indicates a required field
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