01 mar
Enterpryze MB
Bogotá
**Enterpryze **is a globally available, cloud-based Business Management Solution, integrated with SAP Business One.
We have an opportunity for an **IT Support Technician** within our growing Technology team.
This role will suit an ambitious individual who will join the team at an exciting time of growth and scale in our business.
**The Role**:
- Monitor Dashboards of critical systems & investigate outlying issues from dashboards and logs
- Log opportunities for improvement
- Monitor notices and alerts from Online.net, AWS, Azure, Zabix.
- Identify and find the solution to any support issues
- Escalate when required and manage escalation through to completion
- Logging of all updates
- Check daily backups & maintain audit trail of backup checks
- Support Office 365 - Outlook, Teams, Azure Active Directory
- Support Finance and Customer Private cloud
- Support Internal IT Issues
**Skills Required**:
- 2+ years experience in a similar role and environment
- Previous track record & competence in “Networking” including TCP/IP - Full understanding of IP routing, ports and NAT.
Firewall rules - basic understanding of how firewall rules operate
- Good working knowledge of Office 365
- Confident communicator - ability to communicate effectively and proactively to all levels throughout the organisations
- Fluent English speaker
- Proven working knowledge of Private Cloud - installing windows serve, configuring active directory, RDS, windows Firewall and group policy required
- Good Security awareness and experience required
**The Person**:
- Positive “Can-do” attitude with a passion and enthusiasm for technology
- Ambitious
- Ownership - see things through from start to finish
- Inquisitive by nature
- Team-player,
ability to work well in a distributed team environment and partner with internal and external resources
- Exceptional interpersonal skills
- Persistence, assertiveness and resourcefulness required
- Solution driven
**Education**:
3rd level degree in IT related field
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.