28 feb
Solvo
Medellín
At Solvo we are looking for a Customer Service Agent, if you fulfill the description, do not hesitate to apply to be part of our wolfpack!
Job Title: Customer Service Agent - Orthodontics Focus
Shift Schedule: Monday - Friday, 8am-5pm Central Time. Weekends OFF.
Location: 100% onsite
Solvo Sites available for this vacancy:
Barranquilla: Edificio Celer; Cra 53 N. 76-115
Bogotá: Sura Rosales, Quinta Camacho Calle 72 #8-24 Ed Suramericana
Medellín: Talsa, Carrera 50 GG No 12 Sur 07, Itagüí. A 5 minutos de la estación Aguacatala.
Job Description:
We are seeking a dedicated and professional Customer Service Agent to join our dynamic dental office team.
This is a customer-facing role focused on assisting patients with various orthodontic procedures while providing exceptional service. The ideal candidate will be responsible for managing patient communications, scheduling, and financial processes while ensuring a smooth and positive patient experience.
Key Responsibilities:
- Handle a high volume of inbound calls with professionalism and efficiency.
- Schedule, reschedule, and cancel patient appointments in accordance with office guidelines.
- Read and interpret treatment cards to provide accurate information to patients.
- Assist with financial roles, including payment coordination and patient account inquiries.
- Conduct outbound calls for insurance verification and follow-up tasks.
- Help patients understand insurance coverage and benefits, including orthodontic procedures.
- Maintain patient records and update information in the office's management system.
- De-escalate concerns and address patient complaints with kindness and patience.
Qualifications:
- At least 1 year of experience working in a dental office is preferred, but not a must.
- Prior experience with insurance verification is preferred, but not a must.
- Bilingual Customer service experience.
Skills:
- Tech-savvy and able to quickly learn and navigate dental management systems.
- Excellent communication and interpersonal skills.
- Ability to de-escalate situations and handle challenging conversations professionally.
- Kind, empathetic, and patient-focused attitude.
- Bilingual proficiency, Advanced English Level.
Salary: 2'550.000 COP
We offer:
- - Indefinite term contract, effective as of the 1st day of training. ?️
- - Stability and excellent work environment. ?
- - Access to psychological consultations and helpline. ??
- - School of leaders, Excel courses, English course for a friend.?
- - Training for coaches (this strengthens your CV). ?
- - Discounts with Smartfit, some restaurants and other brands.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.