27 feb
Bella Information Systems
Bogotá
*** You Have to live within the DMV Area (DC, Maryland or Virginia) ***
US Citizen only
Avaya Sr. Voice Engineer
Washington DC Area
Bella Information Systems is looking for a Sr. Avaya Voice Engineer to join our technology-based program supporting a key government customer. This program will deliver engineering services for Network Engineering, which includes core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls, and bandwidth service delivery.
Description of Daily Duties:
- Provide support to internal teams and clients on voice network and applications.
- Work with clients and internal teams to design and implement call routing solutions.
- Manage and maintain voice network and systems.
- Recommend solutions, improvements, strategy, and architecture for voice network and systems.
- Ensure incident tickets are attended to in a timely manner.
- Responsible for day-to-day adds, moves, changes, and user troubleshooting.
- Resolve issues with the Avaya systems on site.
- Implement and troubleshoot enterprise Voice-related solutions/incidents/system outages.
- Support voice engineering initiatives for all project-related and ongoing operations support for voice communications services.
- Respond to escalated incidents and service requests from Delivery/Operations Teams.
- Coordinate planned maintenance activities and ongoing project-related support activities.
- Promptly respond to all critical/high incidents or service requests and resolve within service level targets.
- Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations.
- Recommend and integrate new Telecommunication Voice, Video,
and Unified Communications technologies.
- Monitor, review, recommend, test, and implement new software revision/feature sets/patch evaluation and periodic system refresh.
- Meet with customers to discuss special tasks (i.e., large moves) and provide solutions when needed.
- Be available 24/7 or able to respond within a 4-hour period when on call.
Experience and Certifications:
- Avaya certifications preferred: ACA, ACIS, ACSS, ACS, ACE, or ACSA.
- 5+ years of experience with call center technology, voice systems, and voice networks, with emphasis on VoIP systems (both H.323 and SIP).
- 5 years of experience with Avaya Communication Manager (versions 7/8 preferred).
- Experience in a complex IT environment with a multi-platform technical environment is helpful.
- Experience with Avaya Communication Manager (Avaya Aura Platforms) and Adjunct Administration,
Maintenance, and Installation.
- Experience with VoIP, inbound and outbound voice networks, network protocols, and circuit provisioning.
- Proven ability to successfully manage multiple projects and work across all levels in the organization.
- Demonstrated ability to collaborate with project teams and managers as a service provider.
- Proven ability to plan, investigate, design, and implement voice networks.
- Ability to effectively interact with customers to discuss needs and provide solutions.
- Experience with Avaya Communications (ARS) and (AAR) enterprise.
- Experience with other Avaya appliances, such as Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent.
- A working knowledge of basic telephony, including wiring, cross connects, and demarcation points.
*** You Have to live within the DMV Area (DC, Maryland or Virginia) ***
US Citizen only
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