24 feb
Amazon
Bogotá
Technical Account Manager, Strategic Industries - Financial Services Job ID: 2867782 | AWS EMEA SARL (France Branch) At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more.
The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
As we continue to rapidly expand AWS's Enterprise Support organization, you'll have plenty of opportunities to develop your technical, consulting,
operational and leadership skills.
You'll work with talented cloud technologists whilst expanding your knowledge of AWS products.
You'll also have the chance to receive mentorship and active support to achieve AWS certifications.
This role is within our Strategic Industries team, responsible for strategic accounts and seven industry business units across global verticals - Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive.
This role is in the Financial Services vertical.
We're looking for someone with experience in the Financial Services domain to help our customers achieve operational excellence on AWS at scale.
You'll provide strategic guidance to customers on the implementation and operations of AWS Services, applying your knowledge of best practices to reduce operational risk, increase governance, and allow customers to get the most out of AWS.
The TAM is the centerpiece of value to our Enterprise Support customers,
working alongside the broader dedicated account team.
If you wish to be at the forefront of customer strategies and innovation, come join us!
Key Job Responsibilities You'll build solutions, provide technical guidance and advocate for the customer.
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
Develop trusting relationships with customers, understanding their business needs and technical challenges.
Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management.
Consult with a range of partners from developers through to C-suite executives.
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
With a bias for action,
you'll proactively find opportunities for customers to gain additional value from AWS.
Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.
Being part of a wider Enterprise Support team, you'll provide post-sales, consultative expertise.
Solve a variety of problems across different customers as they migrate their workloads to the cloud.
Uplift customer capabilities by running workshops, brown bag sessions, etc.
BASIC QUALIFICATIONS - 3+ years of technical engineering experience - Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment - Bachelor's degree or equivalent - Professional fluency in both French and English PREFERRED QUALIFICATIONS - Experience with AWS services or other cloud offerings - Experience in internal enterprise or external customer-facing environment as a technical lead Amazon est un employeur engagé pour l'égalité des chances.
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Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences.
Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire.
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If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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