24 feb
WindshieldHUB.com
Barranquilla
About Us WindshieldHUB is a technology-driven leader in auto glass services, providing on-demand mobile repairs and replacements to customers nationwide.
We're passionate about delivering exceptional customer experiences and maintaining a strong online presence to represent our trusted brand.
We're looking for a talented Social Media Manager to join our team, take charge of our digital presence, and oversee our online reputation through effective review management and engagement strategies.
Key Responsibilities As a Social Media Manager, you will: Social Media Management: Develop and execute social media strategies to grow our online presence across platforms (Facebook, Instagram, Twitter, TikTok, etc.)
Create engaging content,
including posts, graphics, and videos, tailored to our audience Manage scheduling, posting, and tracking of content performance Online Reputation Management: Respond to customer reviews across platforms like Google, Yelp, and Facebook with professionalism and empathy Address negative reviews, resolve issues promptly, and escalate to the appropriate team if necessary Actively request reviews from satisfied customers to improve ratings and enhance our reputation Monitor and analyze trends in customer feedback to provide actionable insights Engagement & Community Building: Actively engage with followers, respond to comments and messages, and foster positive interactions Collaborate with the team to launch campaigns that promote customer loyalty and satisfaction Collaboration with Departments: Work closely with other departments to fulfill design, content, and other social media-related requirements Ensure alignment of branding and messaging across all teams and projects Analytics & Reporting: Track and report social media metrics, including engagement, follower growth,
and review performance Use insights to optimize content strategies and review response processes Qualifications We're seeking someone who has: Proven experience as a Social Media Manager or similar role Strong understanding of social media platforms, tools, and trends Excellent written communication skills with a customer-first mindset Experience managing and responding to online reviews professionally and effectively Ability to work collaboratively with multiple departments and meet their social media needs Analytical skills to measure performance and improve strategies over time Bonus: Familiarity with reputation management tools (e.g., BirdEye, Podium, or Semrush).
Why Join WindshieldHUB?
Be part of a dynamic,
fast-growing company that values innovation and customer satisfaction Work in a collaborative team environment with opportunities for professional growth Competitive compensation and special benefits #J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.