Customer Service Representative / Medellin (W-477)

Customer Service Representative / Medellin (W-477)

24 feb
|
Solvo
|
Medellín

24 feb

Solvo

Medellín

Join Our Team!

We are seeking a friendly and proactive Customer Service Representative to be the voice of our company. If you're passionate about delivering exceptional service and treating every customer as a VIP, we want to hear from you!

Key Responsibilities:
Customer Engagement: Respond to inquiries via phone, email, and chat in a timely and professional manner.
Issue Resolution: Handle customer issues and complaints with patience and efficiency.
Product Knowledge: Provide accurate information about our products and services to customers.
Lead Generation: Make outbound calls to follow up on potential leads and new customer opportunities.
Record Keeping: Maintain detailed and accurate records of customer interactions,



providing reports to the assigned personnel.
Continuous Learning: Stay updated on product knowledge and company policies to better assist customers.

Skills and Qualifications:
Communication: Excellent verbal and written communication skills.
Problem-Solving: Strong abilities to identify and resolve issues effectively.
Stress Management: Ability to handle stressful situations with calmness and professionalism.
Tech Savvy: Proficiency in customer service software and tools.
Listening Skills: Active listening to understand and meet customer needs.
Goal Oriented: Motivated to achieve targets and improve customer satisfaction.
Empathy & Positivity: A friendly, empathic attitude with a willingness to help others.

Education: High school diploma or equivalent; additional qualifications are a plus.

Experience: Previous experience in customer service or a related field is preferred.

Locations: Bogotá - Medellín - Barranquilla

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.co/empleo/47583100/customer-service-representative-medellin-w-477-medellin/?utm_source=html

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