22 feb
SD Solutions
Medellín
On behalf of NDA , AI Publishing Platform SD Solutions is looking for a talented Customer Support Specialist (Finance Department) to step onto a unicorn rocketship!
SD Solutions is a staffing company operating globally.
Contact us to get more details about the benefits we offer.
As a Customer Support Specialist (Finance Department), you will be responsible for managing and resolving various finance-related matters for our authors.
Responsibilities: Collections: Contacting authors who have fallen behind on their payments and working to collect outstanding balances.
Royalty Withdrawals: Assisting authors with their royalty withdrawals and ensuring timely and accurate processing.
Payment Methods:
Handling requests to change payment methods and update author accounts accordingly.
Client Support: Addressing all finance-related queries from clients and providing solutions to meet their needs.
Client Relations: Dealing with unsatisfied clients effectively and turning challenging situations into positive outcomes.
Response Management: Respond to customer queries in a timely and accurate manner via phone, email, or chat.
System Organization: Keeping systems up-to-date and maintaining organized records to ensure efficient operations.
Requirements: Understanding of Salesforce or equivalent CRM tools, Microsoft Teams, and G Suite.
Strong written and spoken English skills.
Ability to work effectively as part of a team.
Excellent problem-solving skills and a proactive approach to client issues.
Experience in handling collections and resolving payment-related issues.
Proven ability to manage unsatisfied clients and transform their experiences into positive interactions.
Patience when handling tough cases and a strong commitment to customer service.
Organized approach to managing and updating systems and records.
Advantages: Familiarity with the book publishing industry is a plus.
Previous experience in finance support or a related field, particularly in a book publishing or creative industry.
Ability to stay organized and self-motivated.
About the company: NDA, AI Publishing Platform revolutionizes publishing with AI, making it fast, affordable, and accessible.
Authors can publish in under 30 days with support for editing, design, and distribution to major retailers.
Offering Print-on-Demand, eBooks, and Audiobooks, the company ensures a seamless experience with a user-friendly platform.
Join a global community of storytellers and bring your story to life!
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